What if my package gets lost or arrives damaged?Updated 2 months ago

🚚 Lost Packages:
At The Purest Co, we are dedicated to ensuring every order reaches you safely. If your order is lost in transit, please contact our customer support team immediately. 📩

📌 How to Report a Lost Package:
✉️ Email us at [email protected]
💬 Reach out via live chat
🔢 Provide your order number and any relevant details

We will investigate promptly and assist you in resolving the issue.

📦 Damaged Packages:
We understand how frustrating it is to receive a damaged package. If this happens, please notify us immediately after receiving your order.

📌 How to Report a Damaged Package:
✉️ Email us at [email protected]
💬 Reach out via live chat
📸 Attach clear photos of the damaged item(s) and packaging

Once we receive your report, we will thoroughly review the case and take appropriate action, such as arranging a replacement or other necessary steps to ensure your satisfaction. ✅