What if my package gets lost or arrives damaged?Updated 18 days ago

Lost or Damaged Packages

At The Purest Co, we are committed to ensuring your order reaches you safely and in perfect condition.

1. Lost Packages

📦 Can’t locate your order?

• If your package is lost during transit, contact our customer support team immediately.
• Provide your order number and any relevant details via:
  • Email: [email protected]
  • Live Chat: Available on our website.
• We will promptly investigate and assist in resolving the issue.

2. Damaged Packages

💔 Received a damaged item?

• Notify our customer support team immediately after receiving your order.
• Contact us via:
  • Email: [email protected]
  • Live Chat: Available on our website.
• Include photos of the damaged items or packaging for assessment.

📌 What Happens Next?

• Once we receive your report and documentation, we will review the situation thoroughly.
• We may arrange a replacement or take other necessary steps to ensure your satisfaction.

Your satisfaction is our priority, and we’re here to help! 

📩 Need Assistance?
If you have any questions regarding international shipping, reach out to our support team:

• Email: [email protected]
• Live Chat: Available through our Help Center.

We’re here to ensure a seamless shopping experience, no matter where you are!