What is your money back guarantee policy?Updated 10 days ago

Our Commitment to Quality and Satisfaction

At The Purest Co., we take pride in delivering high-quality products and ensuring your satisfaction. To uphold this commitment, we offer a comprehensive 90-day Money-Back Guarantee on all purchases.

Money-Back Guarantee & Store Credit Options

🔄 Not satisfied with your purchase?
If, within 90 days, you feel our product doesn’t meet your expectations, you may choose between:

✔ Full Refund – Credited back to your original payment method (up to S$400 per customer).
✔ Store Credit – Receive credit equal to your purchase amount for future orders (counts toward the S$400 limit).

Note: The S$400 limit applies per customer across all claims. Once reached, no further Money-Back Guarantee claims can be processed.

Refund Process

💳 Refund to Original Payment Method

• Once approved, refunds will be processed back to the original payment method.

• Processing times may vary; funds typically appear in your account within 10–20 business days, depending on your bank.

🛍 Store Credit Option

• If you opt for store credit instead of a refund, you’ll receive a voucher equal to your purchase value.

• Store credit is valid for 3 months and can be applied to any product on our website.

• One-time use only – store credit cannot be refunded once issued.

• Important: Once store credit is chosen, it no longer qualifies for the 90-day Money Back Guarantee.

Benefits of Store Credit

✅ Flexibility – Use it for any future purchase.
✅ Convenience – Apply the credit easily at checkout.
✅ Exclusive Perks – Try new products or restock your favorites!

Terms & Conditions

📌 Customers can choose either a refund or store credit under the Money-Back Guarantee policy.
📌 Maximum Limit: Each customer is entitled to a total of S$400 across all claims.
📌 To initiate a refund or store credit, please contact our customer support via email at [email protected] or live chat with proof of purchase.
📌 Please confirm if any of the purchased products are still in your possession when requesting a claim.

At The Purest Co., your satisfaction is our priority. Shop with confidence, knowing we’ve got you covered!