What is your money back guarantee policy?Updated 2 months ago
Our Commitment to Quality and Satisfaction
At The Purest Co., we take pride in delivering high-quality products and ensuring your satisfaction. To uphold this commitment, we offer a comprehensive 90-day guarantee on all purchases.
Money-Back Guarantee & Store Credit Options
🔄 Not satisfied with your purchase?
If, within 90 days, you feel our product doesn’t meet your expectations, you may choose between:
✔ Full Refund – Credited back to your original payment method.
✔ Store Credit – Receive credit equal to your purchase amount for future orders.
Refund Process
💳 Refund to Original Payment Method
- Once approved, refunds will be processed back to the original payment method.
- Processing times may vary, and funds typically appear in your account within 10-20 business days, depending on your bank.
🛍 Store Credit Option
- If you opt for store credit instead of a refund, you’ll receive a voucher equal to your purchase value.
- Store credit is valid for 3 months and can be applied to any product on our website.
- One-time use only – Store credit cannot be refunded once issued.
📌 Important: Once store credit is chosen, it no longer qualifies for the 90-day money-back guarantee.
Benefits of Store Credit
✅ Flexibility – Use it for any future purchase.
✅ Convenience – Apply the credit easily at checkout.
✅ Exclusive Perks – Try new products or restock your favorites!
Terms & Conditions
📌 Customers can choose either a refund or store credit under the money-back guarantee policy.
📌 Each customer is entitled to one refund or store credit claim, up to a maximum of S$400.
📌 To initiate a refund or store credit, please contact our customer support via email at [email protected] or live chat with proof of purchase.
At The Purest Co., your satisfaction is our priority. Shop with confidence, knowing we’ve got you covered!